I'd love to chat about my experience - with a cup of latte in hand. Let's have a coffee chat :)
Jan 2024 – current
Honeywell (Acquired BrokerBay 2024)
Product Designer II
Led the end-to-end design of a responsive contextual chat feature, achieving a 90% user adoption rate and ensuring 43% of engagement remained listing-centric through rigorous user feedback loops and cross-functional alignment.
Spearheaded the transition to a self-service billing ecosystem by proposing and leading the design of a modular Subscriptions Hub; integrated advanced dunning protocols to protect ARR while providing a foundation for future product tier scaling.
Transformed a high-friction, staff-dependent onboarding process into a streamlined mobile-first experience; empowered agents to manage one-time property access directly, resulting in a 100% reduction in manual account creation tasks for administrative teams.
Harmonized enterprise security requirements with user-centric workflows by architecting a hybrid authentication strategy for Supra; successfully navigated stakeholder alignment between Honeywell leadership and end-users to integrate MLS and Honeywell SSO, resulting in a 35% decrease in login-related support overhead.
Mar 2021 – Dec 2023
BrokerBay
Product Designer I
Designed accessible, user-friendly interfaces across web and mobile platforms, launching key features—including Showings Calendar, Search, Lockboxes MVP, and Notification Settings—that drove a 40% increase in user engagement and directly contributed to the company’s acquisition. Collaborated with developers and product managers to align design with roadmap strategy and accelerate feature delivery.
Jun 2020 – Mar 2021
Tulip
Product Designer
Spearheaded the end-to-end design of a bulk communication feature, reducing message delivery time by 66%, significantly improving operational efficiency for sales associates. Partnered with cross-functional stakeholders—engineering, product, and operations—to shape and execute a scalable product roadmap, accelerating release cycles by 25%. Led customer discovery and design validation initiatives through user interviews and testing sessions, resulting in a 30% increase in feature adoption and measurable user satisfaction gains.